ABA Scheduler & Admin Assistant

Overview

Ample Joy ABA Consulting Services, LLC is seeking an ABA Scheduler & RCM Assistant to join the team! The ideal candidate will collaborate and be the liaison between families and staff ensuring proper authorization verification and scheduling children and families accordingly with their respective ABA services.

About

Ample Joy ABA Consulting Services, LLC, provides ABA therapy to children and adolescents who have been diagnosed with ASD or other developmental disabilities. We set goals with families, and design and implement individual treatment plans that enable children to grow to their full potential.

As an organization, we believe in the importance of providing clinical needs first and treating families right, and we want an ABA Scheduler & RCM Assistant who believes in the same. This job is an opportunity to partner with us to ensure the best possible quality of care for the children and families we serve, and the best possible employment experience.

Responsibilities include but are not limited to –

• Assist in setting and regularly updating schedules for about XX families and XX staff (Scheduling ABA sessions/meetings and providing patients’ families with necessary information, as well as knowledge of existing lines of communication and authority, handling communications properly with dependability and cooperation)
• Verify insurance coverage and benefits for families prior to providing ABA services. Obtain pre-authorizations or pre-certifications as required by insurance companies to ensure coverage for ABA treatment.
• Communicate with clients, caregivers, insurance companies, and other stakeholders regarding billing inquiries, payment status, and insurance-related matters. Provide support and assistance to clients navigating insurance coverage for ABA treatment.
• Handle incoming calls, messages and emails from families and staff while providing excellent customer service.
• Work collaboratively with the families and clinical team to support day-to-day operations (including finding last-minute coverage and/or re-routes within a very short time window, taking phone calls, responding to emails in a timely manner, updating logs and records, etc.)
• Work collaboratively with human resources and the clinical team to coordinate staffing and scheduling of therapists with clients
• Interface with clients as needed to facilitate smooth scheduling operations
• In collaboration with the clinical team, generate flexible reports on the scheduling status of cases and contract fulfillment
• Track and manage staff and client cancellations and coordinate coverage or make-up sessions
• Collaborate with the team to send out client’s monthly calendars in a timely manner
• Support clinicians and clients with day-to-day scheduling issues for efficient daily scheduling operations
• Perform other duties and responsibilities as assigned

Bilingual: English/Spanish a plus!

Health Benefits: Medical, Dental, and Vision